1. Who Provides the Services
TradesThrive is a service brand operated by Feral Scholar Media LLC. Customer communication is by email only. The specific contact address will be provided in the written estimate or service correspondence.
2. Services and Prices
- Mobile Website Improvements: $400 one-time.
- Google Business Profile Tune-Up: $300 one-time.
- Website Care: $50 setup plus $40 per month.
The exact work, deliverables, exclusions, access requirements, and any project-specific conditions are stated in the written estimate and service agreement. Website Care is limited to a monthly check, one small update, and a written record. No backups, security scans, uptime monitoring, staging, rollback, or other unlisted work is included unless separately agreed in writing.
We do not guarantee search rankings, traffic, leads, sales, revenue, or the performance or availability of third-party platforms.
3. Free Review and Engagement
A review request is not a purchase or a commitment to hire us. If we believe a paid service may fit, we will provide a written scope and price. Work begins only after both parties approve the written scope and the required upfront payment has cleared.
4. Payment
For one-time projects, 50% is due upfront. The remaining 50% is due within five business days after we send the delivery notice. Work does not begin until the upfront payment has cleared. Any different payment schedule must be stated in writing and accepted by both parties before work begins.
For Website Care, the setup and recurring billing schedule will be stated in the written enrollment terms before service begins.
5. Work, Review, and Release
Until the full amount due has cleared, TradesThrive retains control of work and deliverables in its own controlled environment. We do not place unfinished work in customer-controlled accounts before full payment. Once the full balance clears, we release or transfer the completed deliverables to the customer as described in the written scope.
For work involving a third-party account, the written scope will explain any preview, prepared changes, access, and release steps. For Google Business Profile work, prepared changes are applied after full payment clears and after the customer provides the required manager access.
6. Customer Responsibilities
You agree to provide accurate information, timely decisions, and materials you have the right to use. Where account access is needed, add us through the platform's user-invitation process with the lowest level of access that permits the agreed work. Do not send passwords by email, chat, or form.
7. Changes to Scope
Work outside the approved written scope requires a written change approval that identifies the additional work, price, and any schedule effect. We will not treat an unapproved request as included work.
8. Third-Party Services
Some work depends on website hosts, content-management systems, Google, or other third-party platforms. We cannot control their policies, outages, approvals, or changes. We will explain material dependencies that affect the agreed work.
9. Cancellation and Refunds
You may cancel a one-time project before work starts for a full refund. If you cancel after work starts, we may charge a fair, supportable amount for work actually completed plus legitimate, documented costs we could not recover. We do not use a preset percentage or automatically keep the first payment. We provide a written accounting and refund anything paid beyond that amount. Work already completed and paid for is not refundable merely because you later change your mind. The separate Correction and Resolution Policy remains available for a reported service-related problem.
Website Care may be cancelled at any time in writing, with no minimum term, advance-notice period, or cancellation fee. Cancellation stops future charges. Any unused prepaid days are refunded; the portion of service already provided is not refundable. See the Refund and Cancellation Policy for details.
10. Confidentiality
We will use non-public customer information only as needed to assess or perform the agreed work, communicate about it, maintain necessary business records, and meet legal obligations. We do not place customer records in GitHub.
11. Disagreements
If a concern arises, contact us by email with enough detail for us to investigate. We will work in good faith to understand and address it under the written scope and applicable policies. These terms do not require arbitration or waive either party's right to pursue remedies available under applicable law.
12. Changes to These Terms
Changes apply only when published with an updated effective date or agreed in a later written service document. The written estimate and service agreement govern the specific project if they contain more detailed project terms.